Shipping Policy

At JM Cellular Tech, we strive to provide you with a reliable and efficient shipping service, ensuring that your products arrive on time and in perfect condition. Below are the details of our shipping policy and how they interact with our return and exchange conditions:

1. Shipping Coverage

  • We ship to Puerto Rico and the United States, allowing our customers to receive products regardless of their location within these regions.

2. Shipping Methods and Costs

  • Shipments are made through USPS (United States Postal Service) , recognized for its reliability.
  • Shipping costs are calculated based on weight, package size and destination address, and will be automatically added to the order total before completing the purchase.
  • We offer standard shipping options and in some cases expedited shipping depending on your needs.

3. Delivery Times

  • Puerto Rico: 1 to 3 business days.
  • United States: 3 to 5 business days.
  • Delivery times are estimated and may vary due to external factors such as holidays or weather conditions.

4. Shipment Confirmation and Tracking

  • Once your order has been processed, you will receive a shipping confirmation email that includes a tracking number.
  • You can use this number on the USPS website to monitor the status and location of your package in real time.

5. Customer Responsibility

  • It is the customer's responsibility to provide a complete and correct shipping address.
  • JM Cellular Tech is not responsible for lost or delayed packages due to incorrect or incomplete addresses.
  • If the package is returned due to incorrect address, the customer will be responsible for the reshipping costs.

6. Concerns and Assistance

  • If you have any questions about your shipment, experience an unexpected delay, or need additional assistance, please feel free to contact us through our customer service channels.
  • Our team will be happy to help you and will find the best solution for your case.

Important Note

  • JM Cellular Tech is not responsible for delays caused by the carrier or additional customs fees applied in some destinations.
  • In the event of receiving a product that does not meet the agreed conditions (such as defects or errors in shipping), the conditions described in our Returns and Exchanges Policy apply:
    1. Correctly shipped merchandise is not eligible for refund.
    2. The term for returns is three (3) days from the date of purchase; a store credit will be granted for the total amount paid, with a period of seven (7) days to use it.
    3. For exchanges or credits, the customer must present a legible receipt and the item in perfect condition, with its original packaging.
    4. Electrical items and repair parts cannot be exchanged or returned; in the case of warranty, specific terms will be followed.
    5. For health and hygiene reasons, hearing aids cannot be exchanged or returned.

Thank you for trusting us with your purchases. We are committed to ensuring that your products arrive safely and on time, always respecting the conditions of quality and satisfaction.