Frequently Asked Questions
Do you ship to all of Puerto Rico and the United States?
Yes, we offer shipping to all of Puerto Rico and the United States. We work to ensure that your products arrive quickly and safely.
What payment methods are available?
We accept Shop Pay, Visa and MasterCard, Apple Pay, Google Pay, and payments from your Shop Pay account.
Do the cell phones come unlocked?
Yes, most of our phones are unlocked and work with most carriers.
Do you offer financing for cell phones?
We are working on offering financing options. For now, we accept immediate payments.
Can I sync the watch with any cell phone?
Most of our smart watches are compatible with Android and iOS. Please check the specific compatibility in the product description.
Do you sell additional watch straps?
Yes, we have a wide range of accessories including straps to personalize your watch.
Are the hearing aids compatible with all devices?
Yes, most of our hearing aids work with devices that have Bluetooth or standard audio input.
Do you sell cases to protect my headphones?
Yes, check out our hearing aid covers section.
What kind of consoles can I buy from you?
Retro consoles with games included, check out our consoles section and find out more.
Is it necessary to have a license to fly drones?
It depends on local regulations. We recommend checking the laws in your area before flying a drone.
Do drones include cameras?
Yes, most of our drones include high-resolution cameras. Check the specifications on the product page.
What data plans do you offer for hotspots?
We offer monthly data plans at competitive prices. Contact us for more information.
Can I use the hotspot with any carrier?
Our hotspots are compatible with multiple carriers, but we recommend checking the description for more details.
Do you sell chargers and protectors for all cell phone models?
Yes, we have a wide variety of chargers, screen protectors and covers for different models.
Do you have original accessories?
Yes, we offer both original accessories and high-quality third-party options.
How can I top up?
We offer online top-ups for different operators. You just need to select the amount and complete the payment.
How long does it take for a recharge to be applied?
Refills are applied immediately after payment is confirmed.
How can I check the status of my repair?
You can check the status of your repair by visiting our repair page or by contacting us directly with your case number.
How long does it take to repair a device?
Repair time varies depending on the type of damage, generally between 20 minutes to 4 hours depending on the type of repair and availability of the part, or special order parts between 1 to 7 business days.
Service Hours:
Monday to Saturday: 10:00 am to 6 pm
THURSDAY WITHOUT SERVICE
Service Channels:
Email:
WhatsApp: (787) 548-1000
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